ERROR: When I play The Filmmaker, I keep getting pop-up error messages involving the file “mscomctl.ocx”. When I click OK, the game works perfectly, but the error keeps popping up. Please help!
SOLUTION: This error is the result of a missing file on your version of Windows. The file "mscomctl.ocx" is a vital Windows component, but it sometimes mistakenly gets get deleted when uninstalling games or applications. Luckily, this can easily be fixed. To correct the error, download the file from here and place it in your WINDOWS\SYSTEM32 folder. Once it is there click START-->RUN and type "regsvr32 mscomctl.ocx" (without the quotes) in the box and click OK. This should fix the problem.
ERROR: My anti-virus software alerts me that the file “setup.exe” contains malware!
EXPLANATION: A few customers have reported this. This is a false positive. You can safely ignore this message and run the application. If you would prefer not to, you can bypass setup.exe and install the game manually. If you use Windows XP or Vista, then run “TheFilmmaker.exe”. If you use Windows 7, then run “TheFilmmakerWin7.exe”.
ERROR: After exiting the game on Windows Vista or Windows 7, I receive a pop-up error message involving the file flash.ocx and stating that the game may not have run properly.
EXPLANATION: This message is a result of a different version of Flash being called from the game engine versus the one actively used in the Windows operating system. You can safely ignore this message if it pops up; it will not harm the game or your computer in any way.
ERROR: Audio sometimes overlaps, stops abruptly, or cuts off before finishing when playing The Filmmaker on Windows 7.
EXPLANATION: The Filmmaker, though fully playable on Windows 7, has some limitations due to incompatibilities with the operating system that will affect the audio engine. If you are using Windows 7, it is highly recommended that you play the game with captions on.
ERROR: My problem is not listed here. What should I do?
SOLUTION: Contact us!